Refund Policy
Last updated: November 15, 2024
Thank you for subscribing to IGEmailScraper’s services. We strive to provide high-quality scraping tools, but if you’re not completely satisfied, we’re here to assist you.
1. Free Trial
IGEmailScraper offers new users a free trial, including 100 email credits, to experience our services before committing to a paid subscription. Users may cancel anytime during this trial period without incurring charges.
Note: Free trial users are only eligible for email credit refunds if duplicates occur within the same hashtag or the same user followers/user following task.
2. Cancellation Policy
Subscribers may cancel their recurring subscription at any time. Upon cancellation, your account will remain active until the end of your current billing cycle, ensuring uninterrupted service until that time.
3. Refund Eligibility
Refund requests must be submitted within 14 days of the subscription start date. Refunds are reviewed on a case-by-case basis and are granted at IGEmailScraper’s discretion.
Refunds may be considered in the following cases:
- Technical Issues: Persistent issues that prevent you from using the scraper effectively, despite attempts by our support team to resolve them (e.g., repeated task failures due to server errors).
- Billing Errors: Incorrect billing, such as duplicate charges or charges made after a proper cancellation request.
- Misrepresentation of Features: If advertised features are not available or do not function as described.
Non-Eligible Refund Scenarios:
- Change of Mind: Refunds will not be granted for personal reasons or a change of mind after the purchase.
- Improper Use: Refunds are not issued if the issue arises from incorrect inputs (e.g., invalid hashtags, private accounts) or misuse of the service.
4. Email Credit Refund Policy
IGEmailScraper offers email credit refunds only if duplicates are found within the same task, based on the hashtag or user followers/user following criteria.
- We do not enforce global email uniqueness across different tasks to minimize resource usage
- Refunds for duplicate emails apply only if the scraping task has the same parameters (hashtag or user followers/user following).
- If you encounter duplicates across separate tasks, they are not eligible for a credit refund due to the nature of our scraping process.
5. Process for Requesting a Refund
To request a refund, please contact our customer support team at [email protected]. Include your account information, subscription details, and a brief description of the issue prompting your refund request.
6. Refund Processing
After reviewing your refund request, we will notify you of its approval or rejection via email. If approved, your refund will be processed and credited to your original payment method within 5-10 business days. Refunds are only processed to the original payment method used for the purchase.
7. Changes to Refund Policy
IGEmailScraper reserves the right to update this refund policy at any time. Any changes will be effective immediately upon posting on our website. Continued use of our services after changes indicates acceptance of the updated policy.
8. Contact Us
If you have any questions about our refund policy, please reach out to us at [email protected].